FAQ

Founded in 2000, COVNA is headquartered in Dongguan, Guangdong, China. 3 production bases and more than 100 workers. For more details please check Tady.
Where is your headquarter?

Yes. We are always searching for global distributors who can be our partners to expand the local markets, and we also provide market protection, marketing and technical support for our distributors. If you are involved in the valve industry, or in relative industries which has rich customer base who will need valves, welcome to contact us and talk more details about the distributorship.
Can I be your distributor?

We have around 20 engineers from R&D, Designing, Production and QC department.
How many engineers do you have?

We have attended and visited ThaiWater 2015/2017/2018/2019, AsiaWater 2018, Water Philippines 2019, SIWW 2018, ECWATECH 2018, PCT Shanghai 2015/2016, and many industrial Exhibitions in China.
Which overseas exhibitions have you attended?

Obvykle citujeme do 12 hodin poté, co obdržíme váš podrobný dotaz a potřeby.

Pokud jste velmi naléhaví, abyste získali cenu, zavolejte nám nebo nám pošlete e-mail, abychom vaši poptávku zvážili jako prioritu

When can I get the quotation?

Ano, naše zkušené prodejní týmy a inženýři znají toto odvětví do hloubky. A věříme, že jejich zkušenosti vám pomohou vybrat ten správný produkt pro váš projekt a pomohou vašemu projektu dobře proběhnout. Vítáme jakékoli dotazy od vás!

Could you help to confirm the product by our needs?

We are glad to help you to confirm the product details to ensure you order the right one. If you have any doubts about the valve type and its application, please feel free to send us an email at inquiry@covna-china.com, we will reply to you soonest within 12 hours.
How do I make sure I order the right size?

COVNA adheres to strict quality control procedures that begin with product design and carry through to the end of the production process using state-of-the-art quality control equipment to make sure the quality of each valves appearance and pressure, sealing test are good.
What are your quality control procedures?

Yes, COVNA possesses various qualifications, including ISO9001:2005, RoHS, CE, FDA, SGS, and Explosion-proof Electrical Apparatus.
Do you have any certificates of the valves?

You can visit our factory at any time, or apply for third-party factory audit. And during the COVID-19 special period, we could provide an online video chat for you to visit our factory.
How can we do factory audit or order inspection?

Přijímáme T / T, PayPal, Western Union a kreditní karty. Mezitím přijímáme 100% platbu před výrobou u objednávek pod 10 000 USD. 50% záloha před výrobou a zůstatek před odesláním pro částku objednávky nad 10 000 USD.

What is your payment term?

Ano. Všechny běžné produkty jsou skladem. Rychlá dodací lhůta běžného produktu je 1 až 3 dny.

A u přizpůsobeného produktu je to přibližně 7 až 15 dní.

Do you have stock? And how about the customized products?

We have cooperated shipping agent and could help to arrange the shipment by sea or air or railway which help customers to reduce the trouble.
How do you ship the goods?

Prosím, nebojte se. Poskytujeme online technickou podporu. Náš prodej pomůže potvrdit příčinu problému krok za krokem. A pak náš inženýr pomůže problém vyřešit.

What to do if the product breaks down in use?

Yes, we will attach the product manual when the product is shipped, so that you can use the product better.
 
Do you provide manual sheets?